Privacy policy

In this privacy policy we inform you about the processing of your personal data.

If you want to change your privacy settings (grant consent or revoke your previously granted consent).

Our address:
Friendly Soap Ltd, Unit 6C, Topland Country Business Park, Cragg Road, Mytholmroyd HX7 5RW,

Email: info@friendlysoap.co.uk

Tel: 01422 400 282


Our Web Shop
You can buy products directly via our webshop. If you do so, the data you provide and the data of the products you have selected will be processed by the controller in order to provide you with an offer, for the conclusion of the contract, for the performance of the contract and for the fulfillment of post-contractual obligations prior to the conclusion of the contract based on the pre-contractual relationship initiated by you and, after conclusion of the contract, based on the contract according to Art. 6 (1) (b) GDPR.

If you use an already existing customer account to buy our products or have created a customer account to buy the products, your personal data will be processed until you delete your customer account.

When customers buy our products via a guest checkout, their personal data will be processed until the legal retention periods have expired.

If a customer leaves an item (or items) in their cart we may choose to send them an email reminder to invite them to complete their purchase

Your data are processed for the purpose of direct marketing in a manner compatible with the purpose of performing the contract in forms not requiring consent, such as addressed advertising materials sent by post, until you object.

You have no legal or contractual obligation to provide personal data. However, the provision of data is necessary for the conclusion of the contract. If you do not provide such data, a contract cannot be concluded.

Shopping carts of non-registered users will be deleted after 14 days, at the latest. User accounts of registered users are active until the account is deleted by the user. Contract data are processed until the limitation period of potential post-contractual obligations has expired.

Right to object
You have the right to object to processing if your personal data are processed based on legitimate interests.

We will then cease the processing carried out on this basis, unless there are compelling and legitimate reasons for us to do so.

You have the right to object to the processing of your personal data for the purpose of direct marketing. In this case, we will cease the processing of your personal data for the purpose of direct mail.

The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

Withdrawal
You have the right to withdraw your consent at any time.

If you have given your consent to receipt of advertising by email, you may withdraw your consent by clicking the unsubscribe link. In this case, we will cease the processing operations, unless there is any other legal basis.

The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.