Logistics & Customer Accounts Coordinator Job Vacancy

We are a natural soap manufacturer based in Mytholmroyd, Hebden Bridge. Putting ethics before profits underpins everything here. Our products are vegan, cruelty-free and made by employees paid over the national living wage, without using plastic, preservatives or sulfates.

The role

We are seeking a highly motivated and detail-oriented Logistics and Customer Accounts Coordinator to manage our growing portfolio of wholesale and trade accounts focussing on ensuring smooth, compliant logistics operations including domestic and international shipping, proactive customer engagement, reactivating dormant accounts, and driving new sales opportunities.

They will be responsible for coordinating outbound logistics, overseeing and supporting the trade and wholesale accounts team, delivering excellent customer service and working closely with relevant departments to ensure accurate lead times and customer requirements.

Location - Cragg Vale, HX7 5RW

Type - Permanent

Hours - 34 hours per week, (9.30am-4.30pm Monday to Thursday, 9.30am-3.30pm Friday)

Salary - £15.50 per hour

 

Duties

Order Fulfilment & Logistics

• Oversee and support the day-to-day activities of the trade and wholesale accounts team, including processing orders, invoicing and reconciling invoices, while ensuring effective task prioritisation and maintaining high standards of customer service.
• Ensure timely dispatch and delivery of orders to domestic and international customers.
• Manage logistics requirements for current trade and wholesale accounts, ensuring smooth delivery operations.
• Manage delivery partners including Royal Mail, Parcelforce, and freight/pallet networks to ensure reliable service, prompt issue resolution and competitive pricing.
• Monitor shipment progress and address delivery issues, delays, or discrepancies proactively.
• Coordinate with production and picking teams to relay customer orders and confirm lead times, ensuring accurate information is provided back to customers regarding order status and fulfilment timelines.
• Maintain accurate records of shipments, delivery schedules, and account-specific requirements.

Export & Compliance

• Monitor and interpret export regulations and documentation requirements across different regions.
• Prepare and complete all relevant shipping and export documentation for distributors and customs (commercial invoices, packing lists, declarations, etc.).
• Ensure full compliance with international shipping laws and regulations (including incoterms, HS codes, and export declarations).
• Liaise with customs agents and freight forwarders to ensure smooth transit and clearance of international shipments.
• Support business readiness for entering new export markets by staying up-to-date on regulatory changes.

Customer Account Management

• Manage and grow key trade and wholesale customer accounts.
• Proactively engage with existing customers to improve retention and drive repeat sales.
• Reactivate lapsed accounts through outbound contact and tailored offers.
• Identify and pursue new sales opportunities, including B2B platforms.
• Work closely with the marketing team to develop and execute targeted campaigns and promotions.

Reporting & Strategy

• Monitor and report on customer feedback to improve processes and service offerings.
• Provide regular reports on account activity.
• Contribute to business improvement initiatives and workflow optimisation.
  

What you'll need to be successful

• Solid background in logistics coordination, including courier and freight management.
• Demonstrated experience with international shipping and export documentation including knowledge of incoterms, HS codes, and international shipping platforms.
• Understanding of export compliance, customs procedures, and regulatory frameworks.
• Strong communication and interpersonal skills, with a proactive, customer-first mindset.
• Experience working within a fast-paced consumer goods, retail, or wholesale environment.
• Experience in customer account management.
  

 

To apply, please email your CV to gem@friendlysoap.co.uk.

Closing date is Monday 22nd September 2025