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Administration Assistant Job Vacancy

At Friendly Soap, our ethics drive everything we do. We started out in 2008 with a clear vision. We wanted to make products that were good for the planet, good for people and good for the future. Ever since then every single decision we have made has been subject to the same questions - does it harm the planet? Is it good for people? Will its short term benefit be at the long term cost of our planet’s health

Ethics are never an afterthought, they have been built into the very fabric of our business and our products from the beginning.

Our products are vegan, cruelty-free and made by employees paid at least the national living wage, without using plastic, preservatives or sulfates.

Our Mission

Our mission is to reduce the use of plastic, toxic chemicals and animal testing, by offering sustainable and affordable alternatives to traditional cleansing products.

Equality, Diversity & Inclusion

Friendly Soap is committed to fostering a diverse and inclusive workplace where everyone feels valued and respected, regardless of background or identity. We actively seek candidates from all walks of life and are dedicated to creating an equitable environment for growth and opportunity.

The Role

We are seeking a proactive and detail-oriented Administration Assistant to support our ISO 22716 (Good Manufacturing Practices) certification, customer service and other general administrative duties. The ideal candidate will play a key role in maintaining compliance with ISO 22716, assisting with risk assessments, supporting internal and external audits, and providing administrative support for various functions across the company.

Location - Cragg Vale, HX7 5RW

Type - Permanent

Hours - 20 hours per week, (Monday, Wednesday 9.30am-4.30pm and Friday 9.30am-3.30pm (negotiable))

Salary - Competitive + benefits

Key Responsibilities:

ISO Certification & Quality Control Support:

• Maintain up-to-date documentation and control systems in accordance with ISO 22716 standards.
• Manage the Non-Conforming Products process, ensuring all relevant documentation is complete and up-to-date.
• Oversee the Change Control process, managing changes related to suppliers, ingredients, and other key factors, including completing necessary forms and conducting post-implementation reviews.
• Assist with conducting and producing risk assessments, along with supporting other Health & Safety matters.
• Assist with the maintenance of the preferred suppliers list, ensuring new suppliers are onboarded in line with company policies and procedures.
• Assist in the creation, review, and implementation of Standard Operating Procedures (SOPs) for ISO 22716 compliance.
• Support in internal and external audits by gathering necessary information and preparing relevant materials.
• Monitor compliance with ISO standards and track the effectiveness of related policies, procedures, and systems.
• Organise and file records related to manufacturing processes, procedures, and quality control for easy access and audit readiness.

Customer Service and Other Administration Support:

• Manage the general email inbox and distribute incoming messages to the appropriate colleagues for timely responses.
• Answer customer service enquiries on email and telephone calls.
• Provide support for various administrative tasks across the business as needed.

Qualifications & Skills:

• Previous experience in an administrative role, ideally within a manufacturing or ISO-compliant environment.
• Knowledge or understanding of ISO 22716 or similar quality management systems (preferred but not essential).
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Good communication and interpersonal skills.
• Proficiency in G Suite (Google Drive, Docs, Sheets, Forms) or equivalent .
• A proactive approach to problem-solving and task management.

To apply, please email your CV to info@friendlysoap.co.uk.